Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at karthik.seshagiri@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karthik.seshagiri@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karthik.seshagiri@gmail.com.

Return and Exchange Policy for Hitork Gears and Drives Pvt Ltd.

At Hitork Gears and Drives Pvt Ltd, we are committed to delivering high-quality industrial products that meet your precise requirements. If you receive a product that is damaged, defective, or incorrect, we offer a streamlined return and exchange process to ensure minimal disruption to your operations.

Quality Assurance Note:

Our precision-engineered gears and drives are manufactured to strict industry standards. However, due to the nature of industrial components, minor variations in dimensions or finish may occur within permissible tolerances. These variations do not affect product performance and are in compliance with engineering specifications.

When Can You Initiate a Return or Exchange?

You may request a return or exchange only under the following conditions:

  • The product is defective or damaged upon arrival.

  • The incorrect product was delivered.

  • The product is unused, in its original packaging, and all labels/tags are intact.

Note: Returns will not be accepted for products that have been installed, modified, or used.

How to Initiate a Return or Exchange:

  1. Contact our Customer Support Team at support@hitorkgearsanddrives.com within 48 hours of delivery.

  2. Provide your order number, product details, and a description of the issue (photos/videos may be required for verification).

  3. Our team will validate your claim and guide you through the return process.

Return Shipping:

  • The customer is responsible for securely packaging and returning the product.

  • Upon approval, return shipping instructions will be provided.

  • For defective/damaged items, Hitork Gears may arrange a pickup at our discretion.

Refund/Replacement Process:

  • Once the returned product is inspected and approved:

    • Replacement: A new unit will be dispatched at the earliest.

    • Refund: Processed within 5-7 business days via the original payment method (if applicable).

  • In some cases, store credit may be offered for future purchases.

Non-Returnable Items:

  • Custom-manufactured or specially ordered products (unless defective).

  • Products altered or used after delivery.

Questions or Concerns?

For any queries regarding returns, exchanges, or product quality, contact our Customer Support Team. We are dedicated to resolving your concerns promptly and ensuring a seamless experience.

Regards,
Team Hitork Gears and Drives Pvt Ltd

Note: This policy is subject to change without prior notice. Please refer to our website for the latest updates.